Contact / The lab
Talk to a personwho built the catalogue.
Sales, support and press enquiries land on the desk of the engineer closest to your topic. Expect a reply with a name, not a ticket macro.
FAQ / Quick answers
Before you write…
Do you ship internationally?
Yes — we ship to 42 countries. Duties and taxes are calculated at checkout for the EU, UK, AU and JP.
What is the warranty on catalogue products?
Three years of cover on every catalogue item, with optional extension to five. Lab Editions include lifetime component servicing.
Can I return a product I opened?
Yes. Thirty-day returns on every product, even if you broke the seal. We refund in full.
Do you repair older Aevum products?
We service everything we have ever sold. Spare parts are stocked for at least five years after a product is discontinued.
Looking for something else? Read about our service standards or browse the full catalogue.